Last Updated: [10.02.2026]
At REZIWOOD, we create premium handcrafted wooden and resin-based furniture and décor. Due to the made-to-order and artisanal nature of our products, we follow a strict yet transparent policy to ensure fairness to both customers and our production process.
Please read this policy carefully before placing an order.
1. Order Cancellation & Modification
1.1 Customer-Initiated Cancellation
- Once an order is placed and confirmed, it is not eligible for cancellation or return.
- In exceptional cases where cancellation is approved, a 20% cancellation charge will be deducted from the total order value.
- Orders that have been dispatched or shipped cannot be cancelled under any circumstances.
- Refused deliveries (except in cases of visible transit damage) are not eligible for refunds.
1.2 Order Modification
- Requests for modifications (size, finish, color, or design) must be made within 48 hours of order placement.
- Modifications after this period may be allowed only if production materials have not been sourced or used.
- Additional charges may apply based on feasibility.
📧 Cancellation or modification requests must be sent to:
contact@reziwood.com
(Please mention your order number in all communications.)
2. Product Inspection & Unboxing Requirements
2.1 Mandatory Unboxing Video
Customers are required to record a continuous, unedited unboxing video from opening the package to complete product inspection.
This is mandatory to:
- Verify the condition of the product upon delivery
- Identify transit or manufacturing damage
- Process return or replacement claims
⚠️ Claims without a valid unboxing video will not be accepted.
2.2 Damage or Defect Reporting
- Any damage or defect must be reported within 48 hours of delivery.
- Clear photographs and videos must be provided.
- Original packaging must be retained for inspection or return pickup.
3. Return & Refund Policy
3.1 Non-Returnable Items
The following items are not eligible for return or refund:
- Customized or made-to-order products
- Discounted or sale items
- Gift cards
- Assembled, used, or customer-damaged items
- Products without a valid unboxing video
3.2 Eligible Returns
Returns will be accepted only if:
- The product is damaged during transit (with proof), or
- The delivered product differs from the confirmed order specifications
Conditions:
- Return request must be initiated within 30 days of delivery
- Product must be unused and in original condition
- Invoice, original packaging, and accessories must be included
4. Return Shipping
- Reverse logistics charges are borne by the customer
- All charges will be communicated transparently
- Customers may also arrange their own courier service
5. Refund Process
- Refunds are processed within 7–14 business days after inspection
- Refunds are credited to the original payment method
- Shipping, packaging, COD, and payment gateway charges are non-refundable
6. Replacements & Exchanges
- Replacements are issued only for verified cases of damage, defect, or incorrect product delivery
- Valid unboxing video and image proof are mandatory
- In rare cases, advance replacement may be provided if:
- The original packaging was damaged in transit, and
- A refundable security deposit of 50% of the product value is paid
7. Product-Specific Policy
Non-Customized Products
- Eligible for refund or replacement after inspection
Customized / Resin / Epoxy Products
- Due to their handcrafted nature, refunds are not applicable
- REZIWOOD may offer repair, touch-up, or remanufacturing, depending on the issue
8. Cancellation by REZIWOOD
REZIWOOD reserves the right to cancel an order due to:
- Material or stock unavailability
- Pricing or listing errors
- Suspected fraudulent transactions
In such cases, a full refund will be processed within 7 business days.
9. Gift Orders & Credit Notes
- Returned gift items will receive a store credit voucher
- Refunds (if applicable) will be issued to the original purchaser
10. International Orders
- International orders are non-returnable and non-replaceable
- Customers are advised to confirm all specifications before placing an order
11. Quality Assurance & Final Authority
Every REZIWOOD product undergoes multiple quality checks before dispatch.
REZIWOOD reserves the right to make the final decision in case of disputes.
Policies may be updated periodically without prior notice.
12. Contact Information
For cancellations, damage claims, or policy-related queries:
📧 Email: contact@reziwood.com
🕒 Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST